Safe Gaming

Responsible Gaming

SuperBajji believes entertainment is best enjoyed when it stays in balance. Use our tools and guides to keep your gaming experience healthy and enjoyable.

24/7

Support Team Active

6

Protection Tools Available

18+

For Adults Only

100%

Confidential Counselling

The Core Pillars of Responsible Gaming

At SuperBajji, responsible gaming is not just a policy — it sits at the heart of every decision we make. The safeguards below were built with you in mind.

Spend Limit

Set your own daily, weekly, or monthly deposit limit. Once set, a limit can only be increased after a 7-day cooling-off period.

Session Time Management

Keep track of how long you play. Once your set time is up, an automatic reminder will prompt you to take a break.

Cool-Off Period

Temporarily close your account for anywhere between 24 hours and 6 weeks. No bets can be placed during this time.

Self-Exclusion

If you need a longer break, you can apply for self-exclusion for a period of 6 months to 5 years. The process is completely confidential.

Loss Limit

Once you have lost a set amount, your session is automatically stopped. It is the most effective way to protect your budget.

Expert Support

If you have any concerns about your gaming, our trained support team will assist you in complete confidence.


What Is Responsible Gaming and Why It Matters

Online gaming is a great form of entertainment — but like any entertainment, it should be enjoyed mindfully. Responsible gaming at SuperBajji means playing in a way that adds fun to your life, not stress.

Online gaming is growing rapidly in Bangladesh, with millions of people enjoying Sports Betting, slot games, and Live Casino every day. The vast majority play responsibly, but for a small number of people gaming can become a problem. SuperBajji does not ignore that reality — we take direct action against it.

Responsible gaming rests on three core principles: Awareness, control, and the courage to seek help. As long as you stay aware of your gaming habits, set your own limits, and are willing to seek help when needed, gaming can always remain an enjoyable experience.

All responsible gaming tools on SuperBajji are free and can be activated at any time.

Gaming should never be seen as a reliable source of income. The outcome of every bet is entirely uncertain. Only wager what you can afford to lose without it affecting your daily life. Gaming should never take priority over your family, health, or career.

Recognizing the Signs of Problem Gaming

Gaming problems often develop gradually and can be hard to recognize on your own. If you or someone you know is showing any of the signs below, it is worth paying attention:

  • Spending more time or money than you planned.
  • Finding it hard to stop gaming, even when you are on a losing streak.
  • Placing more bets to try to win back money already lost.
  • Lying to family or friends about your gaming.
  • Using money meant for bills, food, or other essential expenses on gaming.
  • Feeling restless or irritable when you are unable to game.
  • Gaming is affecting your sleep, work, or studies.
  • Continuing to game by taking on debt or borrowing money.

If you notice these signs, do not blame yourself — this is a recognized problem with real solutions. Our support team is always here to help.

Where does your gaming stand?

Controlled Entertainment Safe
Occasionally exceeding set limits Warning
Gaming Is Affecting Your Life Need Help

SuperBajji Protection Tools

SuperBajji provides multiple tools to help keep you protected. You can activate or adjust any of them at any time from your account settings. Every tool is completely confidential and free to use.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing your limit takes effect immediately.

Loss Limit

Betting stops automatically once you have lost a set amount. Stay protected from sudden heavy losses.

Session Timer

Set a maximum session length in hours or minutes. You will receive a reminder when your time is up.

Reality Check

A pop-up message appears at set intervals to remind you how long you have been playing and how much you have spent.

Cool-Off Period

Take a break anywhere from 1 day to 6 weeks. During this period, your account will be automatically deactivated.

Self-Exclusion

Apply through support for a long-term exclusion ranging from 6 months to 5 years.

Self-Assessment — Ask Yourself

The best way to assess your own gaming habits is to ask yourself some honest questions. Read through the prompts below and reflect carefully:

Did you deposit beyond your budget at any point last month?

Have friends or family expressed concern about your gaming?

Do thoughts of gaming creep in while you are at work or studying?

Have you bet again after a loss to try to win it back?

Have you tried to stop gaming but found you could not?

Have you prioritized gaming over sleep or meals?

If you answered "Yes" to two or more of the questions above, please reach out to our support team. Remember, asking for help is not a sign of weakness — it takes real courage.

All self-assessment information on SuperBajji is completely confidential and is never shared with any third party.

Protection for Minors

SuperBajji strictly prohibits gaming services for anyone under 18. Age verification is mandatory when opening an account, and KYC checks are carried out in any case where identity is in doubt.

If you are a parent or guardian and suspect that a child or family member is accessing gaming through your device, take the following steps:

  • On Device Parental Controls Install the software.
  • Keep your SuperBajji account password secure and never share it with anyone.
  • Disable saved passwords and autofill on your device.
  • If you have any suspicions, contact our support team right away — we will take immediate action.

Any account identified as belonging to a minor is closed immediately and all associated transactions are cancelled.

Support & Professional Advice

Problem gambling is a recognized mental health condition with effective treatment options. You do not have to face it alone. SuperBajji offers direct support and can point you toward professional resources.

Reach out to our support team. They will listen without judgment, in complete confidence, and help you activate the right tools. If needed, they can also refer you to a professional counsellor.

Remember — people struggling with gaming issues recover every day. Reaching out for help at the right time is always the smartest move. SuperBajji is here for you, not just when you play, but whenever you need us.

SuperBajji Support: [email protected] — Available 24 hours a day, 7 days a week.


General Enquiries

Log in to your SuperBajji account, go to Account Settings, and look for the "Responsible Gaming" section. From there you can activate deposit limits, loss limits, session timers, and all other available tools directly. If you run into any issues, our support team is always ready to help.

Yes. Any balance remaining in your account after activating Self-Exclusion can still be withdrawn. Submit a withdrawal request before the exclusion takes effect, or let our support team know — they will help make the process straightforward.

No. Reducing a limit takes effect immediately, but a request to increase a limit only becomes active after a 7-day cooling-off period. This delay is intentional — it is designed to prevent impulsive decisions and keep you protected.

A cool-off is a short-term break lasting from 1 day to 6 weeks, after which your account is automatically reactivated. Self-exclusion is a long-term solution lasting from 6 months to 5 years, and the account is only reopened after a strict review at the end of the period.

Change your password immediately and log out of all devices. Then contact our support team — we will review your account activity and, if needed, help you add extra layers of security.

Completely. Which tools you use, how often you adjust your limits, or what you discuss with support — all of this is kept strictly confidential. To learn more about our privacy policy Privacy Policy View the page.
Start Gaming Safely

Play Responsibly, Play Happily

Join SuperBajji and enjoy a healthy gaming experience with access to our full suite of safety tools.

For players aged 18 and over. Please play responsibly.

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